- Published
- November 21, 2019
- Tags
- case study
- product management
- process improvement
A plan to streamline operations and significantly reduce overhead for Support and Continuous Improvement services.
Helping a Support Department operating with inconsistent contracts that cause significant unbillable overhead and management challenges as each of ~40 accounts operated differently. Consulting the team, its project managers, business development, and company leadership, I drafted a new approach to simplify and streamline.